Refund Policy

Refund and return policy

We want you to love your jewellery. If you are not happy with your order, you can ask for a return within 14 days of delivery.

Eligible returns

• The item must be unworn, in its original condition and packaging.
• For hygiene reasons, earrings can only be returned if they are unopened and unused.

Damaged, defective or wrong items

If your item arrives damaged or defective, or is not what you ordered, contact us within 7 days of delivery by replying to your order confirmation email, with your order number and a photo. We will send a replacement or refund you in full, and you do not need to return the item.

How to start a return

1. Reply to your order confirmation email with your order number and the reason for the return.
2. We will reply with the return instructions and the return address.
3. Send the item back and share the tracking number with us.

For returns because you changed your mind, the customer pays the return shipping cost.

Refunds

Once we receive and check your return, we will refund the purchase price within 7–10 business days, to your original payment method or by bank transfer if you paid by bank transfer. Shipping is free, so there is no shipping fee to refund.

Cancellations

You can cancel an order before it ships. Contact us as soon as possible by replying to your order confirmation email.

Contact

Seller: Tuğberk Urgancı (Anje Jewels), Türkiye.
Phone / WhatsApp: +90 532 454 30 75
Email: tugberkurganci@gmail.com. You can also reply to your order confirmation email.